Hang On Climbing Centre Booking Terms & Conditions

Here is everything you need to know about making a booking with us at Hang On Climbing Centre and the terms under which your booking is made. By making a booking with us you are accepting the below general Terms of Booking as well as any additional terms that may accompany your specific booking or any terms and conditions that form part of your Participation Waiver as part of registering required by all participants or supervisors entering our venues at Hang On Climbing Centre.

Making a booking with us

All sessions, parties, courses and casual climbing entry can be booked securely through this website using our online booking facility. Bookings can also be made in person directly via our Reception located at Hang On Climbing Centre, ML3 6AH. 

Hang On will confirm all secured bookings by email. Should an email confirmation not be received, please contact the centre.

Please note that a booking is neither confirmed or secured until full payment is received. If your booking has an outstanding amount due then Hang On Climbing Centre is not obliged to retain your booking and may offer your space(s) to other customers even if you receive a booking confirmation email, therefore it is very important this balance is paid as soon as possible or your space(s) may be released. Payments can be made online or in person at our main Reception. We accept payments through cash, debit, or credit card. We are not accepting cheques at this time and payment by bank transfer is only accepted with prior agreement by Keatlyon Sports Ltd.

A minimum number of participants per session/course is set and this number varies depending on the activity. If you would like to know minimum and maximum numbers for participation in any sessions, please contact the centre. Hang On Climbing Centre reserves the right to alter bookings if the minimum participation level hasn’t been reached for that session. In those instances, customers will be contacted to discuss alternative dates or times. Refunds will not be given in these circumstances, however, if no immediate alternative dates are available then we will issue a Gift Voucher for the total value of the booking which can be used to rebook at a later date.

Cancelling or requesting date changes for a booking

All booking cancellations must be received at least 7 days in advance of the scheduled session. Inside 7 days requests for date changes are at the discretion of Keatlyon Sports Ltd only.

Refunds will not be given inside 7 days of the booking date.

Please be aware that missed sessions or incorrect bookings will not be rearranged or refunded.

Please allow 6 – 10 day for any agreed refund to be actioned. 

Arriving for a confirmed session

If you are taking part in an instructed session please arrive 10 minutes before your session is due to start. Ensure you have completed our Registration Forms before arrival so we can check you in quickly. If you arrive after the safety briefing for your booking has started you may not be permitted to join the session. 

Please note that all participants for Birthday Parties or Lesson bookings must complete our Registration Forms.

Dressing appropriately for climbing

All participants should wear appropriate clothing for climbing. Climbing shoes must be worn and are available as part of an instructed session or available to hire as applicable. Restrictive clothing (such as jeans) is not recommended, equally skirts or dresses are definitely not suitable. We also recommend avoiding any clothing with a hood. All jewellery including watches and rings should be removed. If a ring cannot be removed please ensure it is securely taped up to reduce risks of entrapment.

Inappropriate or dangerous behaviour

Any person deemed to be acting in a manner that is dangerous or disruptive may be asked to leave the centre. This is entirely at the discretion of the centre management. No refunds will be issued if a booking is ended due to poor behaviour.  Hang On Climbing Centre observes a zero-tolerance policy regarding abusive behaviour towards any person (Hang On Staff or otherwise)